LAVOOM SALON POLICIES + SERVICE RESTRICTIONS

PAYMENT INFORMATION
Lavoom Salon accepts cash, credit and debit

PARKING
Parking is available in front of the building, private parking lot (Glenmore Plaza)

SALON POLICIES

CANCELLATION + NO-SHOW POLICY
As of February 1st, 2020, our cancellation policy for procedure services will be changing. We will now require at least 4-hours' notice in order to reschedule or cancel an appointment without incurring a 50% fee. This fee will also apply to clients that arrive more than 10-minutes after the service start time.

 

ZERO-TOLERANCE POLICY
At Lavoom Salon we have a zero-tolerance policy for discrimination of any kind, harassment, violence, intimidation, threats and general disruptive behaviour. We are an all-inclusive business, providing services for all races, gender expressions, sexes, sexual preferences, religions, and abilities. We strive to constantly maintain a positive, respectful and welcoming environment for all clients and staff. Lavoom Salon has the right to refuse any client that violates the above policy at any time via any means of communication.

 

CELL PHONE POLICY
Cell phones are not permitted for use during appointments as we require your full attention during all portions of our services and procedures.

 

SAFETY POLICY
Children are not permitted in our procedure rooms due to the nature of our services and cannot be left unattended in the waiting area during procedures. Please arrange alternative care during your appointment with us.

SERVICE RESTRICTIONS

BROW SHAPING
If you use skin thinning facial serums or creams such as Retin A, any form of retinoids, or acne medications such as Accutane, please let your Brow Specialist know so that we can perform a tweeze-only version of our Brow Shaping service as to not tear any vulnerable skin.

 

BROW HENNA + BROW TINT

A patch test is available up to 48-hours before your appointment date for any product used during our services and procedures (Available on a walk-in basis at either studio) For Brow Henna, a patch test would be to ensure you do not have a sensitivity or allergy to an active ingredient in Brow Henna called PPD. (However, an extremely low percent of PPD is present in the brand of Brow Henna used at Brows by G)

Clients with a spray tan are advised to wait until all traces of the spray tan have faded before coming in for a Brow Henna or Brow Tint. We also recommend waiting for 24-hours before getting the brow area wet to ensure optimal results.

 

BROW LAMINATION
Contraindications for Brow Lamination include Psoriasis, Eczema, sunburn or ultra-sensitive skin in the procedure area. In addition, clients who are pregnant, breastfeeding, have Alopecia, Pink Eye, are on blood thinners or have scar tissue in the procedure area are unable to get Brow Lamination. Clients with Brow Henna, Microblading or Micropigmentation must wait for a full 30-days before getting Brow Lamination.


LAVOOM SALON SHOP POLICIES


RETURNS

Returns are accepted up to 30 days after the original purchase date for defective products only. In order to initiate a return, simply email us at lavoomsalon@gmail.com with a photo of your defective product and we will take it from there!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Deposits for classroom training programs
- Online training programs

To complete your return, we require a receipt or proof of purchase. Refunded amounts may take up to 5 business days to appear on your credit card statement.

 

Shipping
To return your product, you should mail your product to:
6624 Centre Street South, #7

Calgary Alberta, Canada

T2H 0C6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or d