LAVOOM SALON POLICIES + SERVICE RESTRICTIONS

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SALON SERVICE POLICIES

CANCELLATION + NO-SHOW POLICY

Missed appointments and last-minute cancellations can be detrimental to our business. Filling those time slots is challenging and causes frustration for clients eagerly awaiting service but unable to make it at short notice. We kindly request your consideration and mindfulness towards our technicians' schedules and the needs of other clients.

 

If you need to cancel or reschedule, please do so at least 48 hours before your appointment. 

 

In the event you do miss a scheduled appointment, the following terms and conditions will apply: 

• Failure to cancel or attend your appointment is considered a "No Show." A cancellation that occurs within 24 hours of the appointment is a “Late Cancellation.” 

• After a no show or late cancellation: 

1. For all services under $50, 100% of the service fee will be charged. 

2. For all services over $50, $25 will be charged for the first policy violation, a 50% service fee will be charged for the second policy violation, and a 100% service fee will be charged for the third and all subsequent policy violations. 

• Since microblading is a lengthy process that spans two sessions, clients are required to pay 50% of the total service fee as a deposit. For late cancellations, a fee equivalent to 50% of the scheduled service fee will still apply.

• Appointments booked within the 24-hour period are still subject to the cancellation policy.

• As a courtesy, appointment reminders are sent 48 hours in advance via SMS and email to the contact details provided during booking. Failure to respond and confirm your appointment may result in your time slot being allocated to another client.

• In case of late arrival, the total price of the scheduled service(s) will be charged, even if there is insufficient time to complete them.

• Those with multiple instances of no-shows or last-minute cancellations may lose their booking privileges.

• Applicable taxes will be retained and remitted. There are no exceptions.

 

We understand that life happens. Please just communicate with us as soon as you can if unforeseen circumstances or a sudden emergency prevents you from making your scheduled appointment time. It is your responsibility to inform us promptly of any schedule changes. We’ll do our best to accommodate you.

 

REFUND POLICY

All services performed by Lavoom Salon are final sale.

 

Due to the time, professional expertise, customized nature of beauty services, and consumable products used during treatment, refunds are not provided for completed services.

 

Service outcomes are subjective and may vary from person to person. Dissatisfaction with a service, personal preference changes, healing variations, pigment retention issues, allergic reactions, sensitivities, or differences between expected and actual results do not automatically entitle a client to a refund, compensation, reimbursement, complimentary services, future services, service credits, or discounts.

 

By booking and receiving services at Lavoom Salon, clients acknowledge that beauty and cosmetic services are not an exact science and that individual results, healing, retention, symmetry, colour, longevity, and overall outcomes cannot be guaranteed.

 

Any concerns regarding a service must be reported and reviewed in accordance with Lavoom Salon's Service Adjustment & Correction Policy, Complaint Resolution Process, or Chemical Service Reaction Policy.

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SERVICE ADJUSTMENTS & CORRECTIONS

At Lavoom Salon, client satisfaction is important to us. If you believe there is a technical issue with a service received, you must notify us in writing within 72 hours of your appointment.

 

Requests submitted after 72 hours may not be eligible for review.

 

All concerns are reviewed individually and solely at the discretion of Lavoom Salon management. Submission of a complaint does not guarantee a corrective service, refund, compensation, reimbursement, service credit, or any other accommodation.

Where appropriate, Lavoom Salon may offer an adjustment, correction, consultation appointment, touch-up service, or additional review.

Please note:

• Corrective services are intended to address technical concerns only.

• Changes in personal preference are not considered service deficiencies.

• Reference photographs are used for inspiration only and cannot guarantee identical results.

• Results vary based on individual anatomy, skin type, healing response, hair growth patterns, lifestyle factors, medications, hormones, and aftercare compliance.

• Corrective appointments must be attended within the timeframe specified by management.

• Corrective services are not guaranteed and are evaluated on a case-by-case basis.

• Refunds are not provided in place of corrective services.

• Services that have been modified, corrected, removed, altered, or treated by another provider may become ineligible for further review by Lavoom Salon.

• Failure to attend a scheduled correction appointment may void eligibility for further review.

 

ALLERGIES, SENSITIVITIES & ADVERSE REACTIONS

Many beauty services involve products containing active ingredients, pigments, dyes, adhesives, chemicals, waxes, skincare formulations, and cosmetic solutions that may cause adverse effects including, but not limited to:

• Redness

• Irritation

• Swelling

• Burning

• Itching

• Bruising

• Tenderness

• Dryness

• Skin Sensitivity

• Pigmentation Changes

• Allergic Reactions

Although uncommon, adverse reactions may occur even if a client has previously received similar services or has never experienced a reaction in the past.

 

By booking, attending, and proceeding with any service at Lavoom Salon, clients acknowledge and voluntarily accept the inherent risks associated with beauty and cosmetic services.

 

Clients are solely responsible for disclosing all relevant information before treatment, including but not limited to:

• Allergies and sensitivities

• Medical conditions

• Pregnancy or breastfeeding

• Medications and supplements

• Skin conditions

• Hormonal changes

• Cosmetic procedures

• Skincare products

• Previous adverse reactions

• Any other condition that may affect treatment safety or results

 

Lavoom Salon reserves the right to refuse, postpone, modify, or discontinue any service where a contraindication, safety concern, allergy risk, unrealistic expectation, or undisclosed condition may exist.

 

Lavoom Salon shall not be responsible for adverse reactions, complications, dissatisfaction, or unexpected results arising from:

• Undisclosed allergies, sensitivities, or medical conditions

• Undisclosed medications or cosmetic procedures

• Changes in hormones, pregnancy, breastfeeding, medications, or body chemistry

• Refusal of a recommended patch test

• Failure to follow before-care or aftercare instructions

• Use of products, medications, or treatments obtained outside of Lavoom Salon

• Natural variations in healing, retention, fading, or skin response

• Pre-existing skin, brow, lash, hair, or cosmetic conditions

No outcome, retention period, longevity, symmetry, colour result, healed appearance, aesthetic result, or specific expectation can be guaranteed.

 

Clients experiencing severe symptoms including significant swelling, breathing difficulties, blistering, infection, or any other serious concern should seek immediate medical attention.

 

Any concerns regarding a service, reaction, dissatisfaction, refund request, compensation request, reimbursement request, or complaint must be submitted through Lavoom Salon's formal Complaint Resolution Process before any review can occur.

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RIGHT TO REFUSE SERVICE

Lavoom Salon reserves the right to refuse, discontinue, modify, postpone, or terminate services at any time where:

• Safety concerns exist

• Contraindications are identified

• Medical information has not been disclosed

• Client expectations are unrealistic

• Consent forms are incomplete

• Abuse, harassment, intimidation, discrimination, threats, or disruptive behaviour occurs

• Staff believe a service cannot be performed safely or to a professional standard

 

No refund or compensation will be provided where service is refused, modified, or discontinued for health, safety, policy, or behavioural reasons.

 

LASH SERVICE POLICY

In addition to our general cancellation policy, for our lash services, we kindly request a minimum of 48 hours' notice for any changes or cancellations to lash sessions. Failure to provide the required notice will result in a 50% fee applied to the missed session.

 

ZERO-TOLERANCE POLICY
At Lavoom Salon we have a zero-tolerance policy for discrimination of any kind, harassment, violence, intimidation, threats, and general disruptive behavior. We are an all-inclusive business, providing services for all races, gender expressions, sexes, sexual preferences, religions, and abilities. We strive to constantly maintain a positive, respectful, and welcoming environment for all clients and staff. Lavoom Salon has the right to refuse any client who violates the above policy at any time via any means of communication.

 

CELL PHONE POLICY
Cell phones are not permitted for use during appointments as we require your full attention during all portions of our services and procedures.

 

SAFETY POLICY
Children are not permitted in our procedure rooms due to the nature of our services and cannot be left unattended in the waiting area during procedures. Please arrange alternative care during your appointment with us.

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SERVICE RESTRICTIONS

BROW SHAPING
If you use skin thinning facial serums or creams such as Retin A, any form of retinoids, or acne medications such as Accutane, please let your Brow Specialist know so that we can perform a tweeze-only version of our Brow Shaping service as to not tear any vulnerable skin.

 

BROW HENNA + BROW TINT

A patch test is available up to 48 hours before your appointment date for any product used during our services and procedures (Available on a walk-in basis at either studio) For Brow Henna, a patch test would be to ensure you do not have a sensitivity or allergy to an active ingredient in Brow Henna called PPD. (However, an extremely low percent of PPD is present in the brand of Brow Henna used at Lavoom Salon)

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Clients with a spray tan are advised to wait until all traces of the spray tan have faded before coming in for a Brow Henna or Brow Tint. We also recommend waiting for 24 hours before getting the brow area wet to ensure optimal results.

 

BROW LAMINATION
Contraindications for Brow Lamination include Psoriasis, Eczema, sunburn or ultra-sensitive skin in the procedure area. In addition, clients who are pregnant, breastfeeding, have Alopecia, Pink Eye, are on blood thinners or have scar tissue in the procedure area are unable to get Brow Lamination. Clients with Brow Henna, Microblading or Micropigmentation must wait for a full 30-days before getting Brow Lamination.

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BROW & LASH SERVICE POLICY

 

At Lavoom Salon, your safety and our service quality are our highest priorities. Many of our brow and lash services involve chemical solutions, dyes, or tints. To protect both our clients and our business, the following policies apply to all brow and lash enhancement services, including Brow Lamination, Brow Tint, Henna Brows, Lash Lift, and Lash Tint:

 

1. Client Responsibility & Intake Forms

All clients must complete a Client Intake & Consent Form before receiving any chemical brow or lash service. Clients are responsible for providing accurate and updated medical, allergy, and skin information before each appointment.

 

2. Patch Testing

Patch testing is recommended but optional for all tinting, henna, and lamination services and must be completed 24–48 hours before your appointment.
Clients who choose to decline a patch test accept full responsibility for potential allergic reactions.

 

3. Understanding Chemical Services

All brow and lash enhancement services involve chemical solutions that may cause irritation or reactions.
Reactions can occur even if you have had the service before without issue.
Lavoom Salon is not responsible for reactions related to individual sensitivities, undisclosed allergies/medical conditions, or client aftercare habits.

 

4. Aftercare Requirements

Proper aftercare is essential. Aftercare instructions are provided verbally, in writing, and on our website.
Clients are responsible for following these instructions precisely.
Adverse reactions or premature fading caused by improper aftercare are the client’s responsibility.

 

5. Service Expectations

Results vary by individual based on natural hair growth, texture, medications, skincare routines, and lifestyle.
We do not guarantee exact longevity or symmetry for any chemical service.

 

6. Right to Refuse Service

For safety, Lavoom Salon reserves the right to refuse or postpone any brow or lash service due to:

• Contraindications (recent peels, sunburn, infections, retinoid use, etc.)

• Active eye or skin irritation

• Previous reactions to chemicals or dye

• Pregnancy/breastfeeding concerns for specific services

• Excessively sensitive or compromised skin

 

7. Reactions, Redos & Refunds

• No refunds are issued for services already performed.

• Redos may be offered within 72 hours at our discretion, provided doing so is safe.

• For any severe reaction, clients must seek medical attention at their own expense.

 

8. Minors

Parent/guardian consent is required for minors. Some chemical services may be restricted for clients under 18.

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MEDICAL DISCLOSURE REQUIREMENT

 

Clients are responsible for disclosing any medical condition, allergy, sensitivity, medication, pregnancy, breastfeeding status, skin condition, eye condition, cosmetic procedure, or other circumstance that may affect treatment safety or results.

This includes but is not limited to:

• Retinol or Retin-A use

• Accutane use (current or previous)

• Chemical peels

• Laser treatments

• Cosmetic injections

• Autoimmune conditions

• Skin disorders

• Recent surgeries

• Previous allergic reactions

 

Failure to disclose relevant information may affect treatment outcomes and may void eligibility for corrective services.

 

RESULTS DISCLAIMER

Every client is unique, and treatment results vary based on:

• Hair density and growth patterns

• Skin type

• Medications

• Hormonal changes

• Lifestyle factors

• Previous cosmetic procedures

• Home care practices

 

Reference photographs are used for inspiration only and cannot guarantee identical results.

Lavoom Salon does not guarantee specific shapes, colors, symmetry, retention periods, healed results, or longevity of any brow, lash, waxing, facial, or cosmetic service.

 

MICROBLADING & PERMANENT MAKEUP POLICY

Microblading and permanent makeup services are semi-permanent cosmetic procedures that involve implanting pigment into the skin. Results vary significantly between individuals based on skin type, lifestyle, medications, medical conditions, age, sun exposure, and adherence to aftercare instructions.

 

Clients acknowledge and understand that:

• Results cannot be guaranteed.

• Perfect symmetry cannot be guaranteed.

• Colour, shape, and healed results may differ from the initial appearance immediately after treatment.

• Pigment retention varies from person to person.

• Oily skin, excessive sun exposure, skincare products, medications, hormones, and lifestyle factors may affect healing and retention.

• Additional touch-up appointments may be required to achieve or maintain desired results and may incur additional fees.

• Previously tattooed, microbladed, or scarred areas may heal differently and may affect the final outcome.

• Reference photos are used as a guide only and cannot guarantee identical results.

 

Clients are responsible for carefully following all before-care and aftercare instructions provided by Lavoom Salon. Failure to follow aftercare instructions may negatively affect healed results and may void eligibility for complimentary touch-ups or corrections.

Microblading and permanent makeup services are considered completed once the procedure has been performed. Due to the nature of these services, all sales are final and no refunds will be issued.

 

Clients must disclose any relevant medical conditions, medications, allergies, skin sensitivities, pregnancy, breastfeeding status, previous cosmetic tattooing, or other factors that may affect treatment safety or results.

 

Lavoom Salon reserves the right to refuse or postpone service if a client presents with contraindications, unrealistic expectations, medical concerns, active skin conditions, or any circumstance that may compromise safety or service quality.

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MICROBLADING RESULTS & SATISFACTION POLICY

Microblading is an artistic and highly individualized service. While every effort is made to achieve the desired outcome discussed during the consultation, healed results may vary due to skin type, healing response, lifestyle factors, medications, and aftercare compliance.

 

If a client is dissatisfied with their results, they must notify Lavoom Salon within 7 days of treatment or within 7 days of the touch-up appointment, if applicable.

 

Upon review, Lavoom Salon may, at its sole discretion:

• Recommend allowing additional healing time before assessing final results.

• Schedule a follow-up consultation.

• Offer a touch-up or correction service where appropriate.

• Decline further treatment if it is deemed unsafe or unlikely to achieve the requested outcome.

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HEALED RESULTS POLICY

Microblading results should not be evaluated until the healing process is complete. Healed results can take 4–8 weeks to stabilize following the initial procedure or touch-up appointment. Colour, density, and shape may appear darker, lighter, patchy, or uneven during the healing process and are not necessarily indicative of the final result.

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CHEMICAL SERVICE REACTION POLICY​

(Applies to Brow Tint, Henna Brows, Brow Lamination, Lash Lift, and Lash Tint)

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At Lavoom Salon, client safety and service transparency are core priorities. Although reactions to brow and lash chemical services are uncommon, they can occur due to individual sensitivities, medical conditions, skincare products, or changes in body chemistry. To ensure every concern is handled thoroughly, fairly, and consistently, Lavoom Salon follows the procedure outlined below.

This policy must be followed by all clients wishing to submit a service‑related reaction or complaint.

 

1. Step One — Written Reaction Report (Client Submission Required)

If a client experiences irritation, swelling, redness, itching, blistering, or any unexpected reaction following a chemical service, they must notify Lavoom Salon in writing within 48 hours of noticing symptoms.

 

To submit a Reaction Report, clients must email:

📧 lavoomsalon@gmail.com

The written submission must include:

• Full name and appointment date

• Service(s) received

• A detailed description of symptoms

• Clear photos of the affected area

• Confirmation of whether medical attention was sought

Lavoom Salon will acknowledge receipt of the email and begin internal review.

Review Timeline:
The salon will review the submitted information and respond within 45 days.

 

2. Step Two — In‑Salon Review Meeting

After the initial review, the client may be scheduled for an in‑salon assessment meeting. This is part of our standard investigation process and allows us to:

• View the affected area (only if safe to do so)

• Review service notes, product batch numbers, and technician process

• Discuss potential contributing factors: aftercare, medications, allergies, skincare, or prior sensitivities

• Document the incident fully

• Determine if additional follow-up or information is required

This meeting is not an admission of fault. It is strictly procedural and ensures accurate, fair documentation.

 

Follow‑up Timeline:
Lavoom Salon will continue internal review and documentation for up to 30 additional days following the in‑salon meeting.

 

3. Step Three — Final Escalation Review With Salon Owner

After the full review is complete, the client may request (or be invited to attend) a final escalation meeting with the Salon Owner.

During this final review:

• The findings of the investigation will be presented

• Documentation and service notes will be reviewed

• Any appropriate next steps will be discussed

• This will serve as the final stage of the escalation process

This ensures transparency, fairness, and closure for both the client and the business.

 

Policy Notes & Expectations

• This 3‑step procedure is required for all chemical‑service reaction claims.

• Failure to follow the procedure or submit information within the required timelines may result in the case being closed.

• Medical treatment and expenses are the responsibility of the client.

• This process does not guarantee refunds, compensation, or service credits; each case is reviewed individually in accordance with Lavoom Salon’s policies.

• Lavoom Salon reserves the right to refuse future chemical services to clients who have experienced reactions for their own safety.

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LIMITATION OF LIABILITY

By receiving a chemical service, clients acknowledge that all cosmetic procedures involve inherent risks, including but not limited to:

• Redness

• Irritation

• Swelling

• Allergic reactions

• Skin sensitivity

• Blistering

• Pigmentation changes

 

Although Lavoom Salon follows professional standards and manufacturer instructions, reactions may occur despite successful prior treatments.

 

Lavoom Salon shall not be responsible for complications resulting from:

• Undisclosed medical conditions

• Undisclosed allergies

• Failure to complete recommended patch testing

• Failure to follow aftercare instructions

• Products or treatments obtained outside of Lavoom Salon

LAVOOM SALON SHOP POLICIES

RETURNS

Returns are accepted up to 30 days after the original purchase date for defective products only. In order to initiate a return, simply email us at lavoomsalon@gmail.com with a photo of your defective product and we will take it from there!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Deposits for classroom training programs
- Online training programs

To complete your return, we require a receipt or proof of purchase. Refunded amounts may take up to 5 business days to appear on your credit card statement.

 

Shipping
To return your product, you should mail your product to:
6624 Centre Street South, #7

Calgary Alberta, Canada

T2H 0C6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at lavoomsalon@gmail.com

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SQUARE

Our store is hosted on SQUARE Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Square's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Square’s Terms of Service

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lavoomsalon@gmail.com

 

TERMS OF SERVICE

OVERVIEW

This website is operated by Lavoom Salon.® Throughout the site, the terms “we”, “us” and “our” refer to Lavoom Salon Inc.®. Lavoom Salon.® offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Lavoom Salon.®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lavoom Salon.® and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at lavoomsalon@gmail.com.